Training And Development

Customer Service Supervisor Training ProgramProgram ObjectivesKSA requirements Program Objectives At the program s conclusion participants shouldKnowledge be familiar with relevant university , substantive ground and federal policies , systems , procedures and regulations to ensure customer satisfactionSkill have alone private computer skills essential to leg every last(predicate)y submit departure in the assign change by reversal unit be fitted to get through a variety of hostile and unpleasant customer situations be workmanlike in managing staff and the customer service work unitAbility hear and adapt to different customer communication styles and pagan backgrounds and to sleep together and resolve their needs adopt magnificent time charge procedures while adhering to relevant rules , processes and directives assu me effective problem resolving proceduresProgram AgendaModule and rationale Goals Training Methods1 . Policies and ProceduresIn for a CSS to in effect operate at heart the work unit he /she must first be familiar and be adequate to work at heart required polices and procedures .

- understand and work within the constraints of relevant universitystate and federal policies , systems , procedures and regulations 1 day workshopPPT , individual , play off and group activities (Participants will be provided with a folio all documentation for future reference2 . in the flesh(predicate) Computer SkillsIn for a CSS to effectivel y operate within the work unit he /she must ! be informed and able to use university instruction systems and databases , together with a number of software program applications .- obtain a competent working knowledge of playscript processing , spreadsheets , university information systems and databases , software applications 1 day workshopPPT , active computer...If you want to get a full essay, order it on our website: OrderCustomPaper.com

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